How to Protect Your Gym Clients

The last thing a gym owner wants is for something bad to happen to their clients. Luckily, there are many things that gym owners and employees can do to keep clients safe both inside and outside of the gym. Below are some suggestions that can help any gym become a little safer.

Encourage Stretching 

Many accidents that happen in the gym, when caused by the client’s own folly, have to do with not knowing the correct sequence of events that needs to take place before, during, and after exercising. This is most common with clients who are new to working out in a gym, but that can happen to anyone if they are not careful. Forgetting to stretch, both before and after workouts, can lead to injuries. 

While gyms can’t very well force their members to stretch, gym employees and the surroundings in the gym can encourage members to stretch. One of the best ways to encourage people to stretch is to have a specific area of the gym designated for stretching. Gym owners can keep a small space of the gym clear of machines and other heavy equipment. Keeping yoga mats in this area can be helpful. Gym owners can also hang up posters that display various stretches. This can help to inspire both new and experienced gym members to try new stretches. 

Clean Thoroughly and Often

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Another way to protect a gym patron’s physical health is to make sure that all of the gym’s equipment is as clean as possible. Encourage gym members to wipe down the machines and weight lifting equipment once they are done using it. Having towels and sanitary wipes available will make it more likely that people will do this. 

If the gym closes, or has a slow period, encourage employees to wipe down the equipment, even if the employees have seen gym members wipe off the equipment already. This can help to ensure that everything has been sanitized to meet health standards. Gym employees may need to use germ-killing sprays in order to do this. Before using any of these sprays, make sure to read the bottle to make sure they can be safely used on metals and other materials the gym equipment is made out of.

Warn Against Spoofing

Gyms have an ethical duty to try to keep their members safe both inside and outside of the gym in all matters directly pertaining to the gym. Scammers may sometimes try to steal information from gym clients by claiming that they are calling or emailing on behalf of the gyms. These scammers will often ask for credit card information or other personal information, pretending that they need it to renew a membership or pay for damages. This type of spam is called a spoofing attack, and can happen whenever information like phone numbers or emails is stolen by a hacker.

Gym owners can help to prevent spoofing attacks by keeping their member’s information as closely guarded as possible. This means using state-of-the-art hacking protection on all company computers. Even if the information is leaked, there are still things that gym owners can do to protect their clients. If a leak happens, the gym owner should let their clients know to watch out for sketchy emails and phone calls. It can also help to have a policy in place that does not allow employees to ask for credit card or other personal information over the phone or email.

Sometimes gym members need a little extra support and encouragement in order to keep themselves safe at the gym. It is a gym owner’s responsibility to provide this support and encouragement. So, make a safe area where clients can stretch before and after workouts, put out germ-killing wipes and encourage gym members to clean up after themselves, and let clients know when they are at risk for a spoofing attack. Doing all of these things will help to make the gym a safer and more enjoyable place.


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